Chromebook Program

1. Charge your 1:1 device at home every night and bring it to school each day fully charged. If a device is repeatedly brought to school without a charge, the student may lose their take-home privileges.
2. Bring your 1:1 device to school every day. If a device is left at home, a loaner may be available from the school. If not, students will be expected to complete their coursework by hand. If a device is left at home repeatedly, the student may lose their take-home privileges.
3. Always use your protective device case. Every student is provided with an always-on case to protect their device from accidental damage. If your device is damaged because you removed your case, you will be responsible for the repair costs.
4. Communicate Responsibly! All electronic communication must be respectful and academic, using appropriate language and avoiding profanity and offensive or inflammatory speech. All student emails sent and received over district systems are archived and retained per WA state public record laws.
5. Back up important files. NTPS maintains 1:1 devices with periodic updates. Students should save files in online storage (e.g., Canvas or Google Drive) to avoid accidentally losing coursework. NTPS cannot guarantee that data loss will not occur and is not liable for such loss.
6. Use technology for school-related purposes only. Use for commercial or political purposes is prohibited.
7. Follow copyright laws and fair use guidelines. Only download/save music, videos, or other content related to specific assignments. Do not use your device to store personal content.
8. Make your 1:1 device available for inspection by any administrator or teacher upon request.

1. Do not mark or deface your NTPS Chromebook or device case. Defacing includes using stickers or tape.
2. Do not loan your 1:1 device, charger, or case to anyone; do not leave your device in a vehicle or unattended at any time, and do not eat or drink while using your device.
3. Do not attempt to change or bypass internet filtering, security, network or wi-fi settings, or any other device settings, including installing games or other unauthorized software.
4. Do not attempt to access systems beyond your authorized access. This includes sharing your account password for any system with others, or using another person’s account and/or password.
5. Do not attempt to locate, view, share, or store materials that are unacceptable in an academic setting. This includes, but is not limited to, pornographic, obscene, graphically violent, or vulgar images, sounds, music, language, video, or other materials.

Hacking: Please note that “hacking” of any type, including the intentional introduction of malicious software (viruses), attempts to gain unauthorized network or system access, or attempts to disrupt normal network traffic, will result in district discipline and may lead to criminal charges.

1. Students should not reveal or post identifying personal information, files, or communications to unknown persons through email or other means.
2. Cyberbullying, including personal attacks or threats toward anyone using online resources, is strictly prohibited and may lead to criminal charges. If you are aware of cyberbullying, please report it to responsible school personnel!
3. All student 1:1 computing devices are configured to filter internet content and communications at school, at home, and on any other network.
4. While internet filtering is intended to restrict access to inappropriate or non-educational content, NTPS cannot guarantee that students will not intentionally or unintentionally access content that may be deemed unacceptable. If you access inappropriate content on your device, report it to school staff immediately.
5. All electronic communications, activities, and files created and/or accessed on district technology are not private and are subject to being viewed, monitored, and/or archived by the district at any time.

Parental/Guardian Monitoring Responsibility: Parents/guardians assume all responsibility for monitoring their student’s activity on district-issued devices and accounts during non-school hours and on all non-student attendance days. Students are responsible for the appropriate use of the device and all accounts, applications, and services. The district does not actively monitor the internet and email filters on student devices during non-school hours. If inappropriate or concerning content is identified, it will be dealt with during normal school hours. See important resources for families around child technology use and digital citizenship.

• Keep food and drink away from your device to avoid accidental damage.
• Handle your device with clean hands. Use appropriate cleaning supplies.
• Always keep your Chromebook in its protective case.
• Store it in a safe location every night.
• Know where your Chromebook is! Keep it in your bag or in a safe place when not in use.
• Be gentle when plugging in power or headsets to avoid damaging the plugs.
• Don’t place any stickers, tape, or draw on your Chromebook or case.
• When handling your Chromebook, use two hands to avoid dropping the device.
• Never let anyone borrow your device. It’s your responsibility to keep it safe.

NTPS Digital Citizenship and Media Literacy Resources

• Communicate responsibly with your device! Cyberbullying is strictly prohibited and may lead to criminal charges.  All student emails sent over district systems are archived per state law.
• Never reveal or post identifying personal information to unknown people on the internet.
• Do not attempt to bypass the district filter or browse materials unacceptable in an academic setting. If you accidentally find an inappropriate website, report it immediately to your teacher or parent.
• Follow copyright laws and fair use guidelines. Only download music, videos, or other content related to your school work.
• Make your Chromebook available for inspections by any administrator or teacher upon request.

NTPS Digital Citizenship and Media Literacy Resources

• Have a discussion with your student concerning the expectations around the use of their device.
• All devices have an internet filter that blocks non-educational websites. No filter can catch every website, so talk with your student about safe and responsible web browsing.
• Have your student charge their device in a common area at night instead of in their bedroom.
• Your student’s Chromebook is tied to their login when being used. If others in the household use the device, any web use history will be tied back to your student.
• For more tips on good digital citizenship, visit https://www.commonsensemedia.org/articles

Power on by opening the Chromebook or by quick tapping the power button (top-right of the keyboard).

To turn the Chromebook off, do one of the following:

• Hold down the power button until the screen goes dark
• Click on the clock menu (see Settings Menu above)
  • Clock on the power/shutdown button

Note: Closing the lid places the computer into a sleep mode that will drain battery power over time. Turning off your Chromebook when not in use will preserve power. Charge often!

When you open your Chromebook, and it powers on, you may see a prompt to log in to Clever Badge. If so, you’ll want to dismiss that and log in manually: 

• Click on “Sign in with a different account” 

Sign in with your entire NTPS Student email address and enter your student ID for the password. Student IDs are typically the first five letters of the last name and the first three of their first name.

For example, Katniss Everdeen, student number 0013579, will log on to the Chromebook as follows: 

• everdkat (for the username) 
• 0013579 (for the password) 

If your student is sure what their username or password is, please contact their teacher. 

To access Chromebook settings, click the clock on the lower-right area of the screen and select the gear icon.

• After the Chromebook is powered on you should see a “NO NETWORK AVAILABLE” window
• Click on the time button in the lower right corner of the screen.

• A small pop up menu will appear
  • Click the “Not connected, No Networks” drop down menu 
  • Select your home network from the list 
  • Enter your home Wi-Fi password 
  • Check by making sure the “pie shape” wireless icon is a solid white color 

Capture entire screen: CTRL+Print Screen Key

The Print Screen key is typically the sixth key from the left along the top of the keyboard and has a symbol of a square next to two lines. A window will later appear with options to view the screenshot and copy to Google Drive.

Capture partial screen: CTRL+SHIFT+Print Screen Key

You'll be able to drag your cursor to form a box around an area of your display that you want to capture. A window will later appear with options to view the screenshot and copy to Google Drive.

ChromeOS updates should apply automatically during normal use. If you want to ensure your student device is fully updated, please see the instructions below for how to manually trigger an update.

1. Turn on your Chromebook.
2. Connect your Chromebook to Wi-Fi if you haven’t already.
3. At the bottom right, select the time.
4. Select the Settings gear icon
5. At the bottom of the left panel, select About Chrome OS.
6. Under Google Chrome OS, you'll find which version of the Chrome operating system your Chromebook uses.
7. Select Check for updates.
8. If your Chromebook finds a software update, it will start to download automatically.

Note: If your Chromebook uses your phone's internet connection or its own mobile data, you'll get an alert about how much mobile data it needs to update. You can then stop or continue with the update.

1. Make sure the Chromebook is off
2. Press and hold Refresh and tap Power 

3. When your Chromebook starts up, release the Refresh key.

1. Sign in to your Chromebook
2. At the bottom right, select the time
3. Select Settings
4. Scroll down and select Advanced
5. In the "Date and time" section. If it does not list Pacific Standard Time, select side arrow and choose correct time zone.

Students experiencing issues with submitting assignments, viewing images and videos and other issues may have filled the local memory on their Chromebook.  Please try these strategies listed below to clear synced tabs, delete files stored on your Chromebook, and clear your browsing data.  If these steps don't resolve your issue, please be sure to let your teacher know. 

These links can also be found in the HELP AND TROUBLESHOOTING section of your Clever Dashboard. 

• Clear Synced Tabs:  Go to this page, scroll to the bottom and click the CLEAR DATA button.
• Empty Downloads Folder
• Clear Browsing Data
• Powerwash Chromebook
• Update Chromebook

1. Click on the clock (screen, lower-right)
2. In the small pop-up menu, click the Accessibility drown-down menu
3. Click the turn the following options on/off:
   1. Spoken feedback
   2. Select-to-Speak
   3. Dictation
   4. Magnifier(s)
   5. On-Screen Keyboard

• To make the page bigger: Press Ctrl and Plus (+).
• To make the page smaller: Press Ctrl and Minus (-).
• Reset zoom: Press Ctrl + 0.

• Click on the clock (lower-right)
• In the small pop-up menu, click the Accessibility drop-down
• Click or tap the status area in the bottom right corner > Settings > Advanced (at the bottom) > Manage Accessibility Features
• Under the Display section, click the toggle switch next to Use high contrast mode or press the Tab key repeatedly until the toggle switch is highlighted and then press space bar to toggle this setting off.

CTRL+SHIFT+Refresh key

When plugged into power, what is the indicator light next to the charging port?

• Orange = Charging
• White = Fully Charged
• No Light = Charging Issue

If the Chromebook has no light, try a different power outlet to see if that resolves the issue. Also check to make sure the two pieces of the charging cord are fully connected. If it stays Orange/Red after charging for over 24 hours, open a repair request.

If you’re not hearing sound through your headphones, confirm that the headphones are fully inserted into the audio port.

If you’re still not hearing sound, from the headphones, click anywhere on the menu in the bottom right of your Chromebook to open the setting windows. There are two different places to check settings.  If you don't see a headphones icon next to the volume setting, headphones are not detected. Check the connection in the audio port.

Click the clock icon and select the gear icon to open settings. If you see anything other that "US" under the keyboard icon, this could be an issue with the keyboard language type.

To fully reset your Chromebook, follow the steps in the document for your Chromebook type below.

HP 11 G8 Chromebook

• Powerwash Steps HP 11 G8 Chromebook

HP Fortis 11, HP 11 G9, and Acer Chromebooks

• Powerwash Other Chromebooks

If you have a district-issued hotspot, please review the troubleshooting website below. Our district uses both SmartSpot 800’s and 900’s. Please refer to their device guide to identify what your hotspot looks like.

https://www.kajeet.com/support

If you’ve reviewed our troubleshooting steps and are still experiencing issues with your device, please exchange your Chromebook at your school's library.